Privacy policy

Montagu Stays ("we", "us", "our") is committed to protecting your personal data. This policy explains how we collect, use, and look after information when you use our website and when you submit an enquiry. It applies to visitors and enquirers regardless of where you are based, but we process personal data in line with UK data protection law.

If you have questions about this policy or our use of your data, contact us at info@montagustays.com.

We may collect and process: Identity and contact details (such as your name, email address, and phone number if you provide it). Stay and enquiry details (such as preferred dates, number of guests, property or area of interest, and any message you choose to include). Technical data from your visit (such as IP address, browser type, and device type) collected via hosting logs or essential cookies, where applicable.

We do not ask for sensitive categories of data (such as health information) through this website. Please do not include such details in enquiry messages unless we explicitly request them as part of arranging a stay.

We use personal data where the law allows us to. This typically includes: responding to your enquiry and following up by email or phone; arranging or progressing a potential stay where you ask us to; improving the site and understanding how it is used (aggregated or statistical use where possible); and complying with legal or regulatory obligations.

By submitting an enquiry, you agree we may contact you about your request using the details you provide. See our Terms page for related website terms.

Our site may use essential cookies or similar technologies required for security, load balancing, or basic functionality. We do not use non-essential third-party advertising cookies on this marketing site unless we update this policy and, where required, obtain your consent first.

Depending on the activity, we rely on one or more of: your consent (where we ask for it); performance of steps at your request prior to a contract; our legitimate interests in operating and promoting our business and responding to enquiries, balanced against your rights; and legal obligation.

We keep enquiry and related correspondence only for as long as needed to handle your request, manage any booking relationship that follows, meet legal or accounting requirements, and resolve disputes. Technical logs may be retained for shorter security and diagnostic periods.

We do not sell your personal data. We may share it with service providers who process data on our instructions (for example email delivery, website hosting, security, or analytics), and with professional advisers where required. They must protect your information and use it only for the purposes we specify.

If any processor stores or accesses data outside the UK or EEA, we will ensure appropriate safeguards are in place where required by UK data protection law.

Under UK data protection law you may have rights including: access, rectification, erasure, restriction of processing, objection, and data portability, in each case where applicable. You may withdraw consent where processing is based on consent, without affecting the lawfulness of earlier processing.

We hope we can resolve any concern you raise. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection. Further information is available at https://www.ico.org.uk/.

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes may be highlighted on the site where appropriate.